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Get in Touch with Us
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shop@foundnfound.com
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Frequently Asked Questions
How Do I Care for My Jewelry?
Our handcrafted pieces are made from durable wood, leather, and metal, but to ensure their longevity, we recommend treating them like fine jewelry.
- Avoid prolonged exposure to water, especially chlorine or salt water.
- Clean gently with a soft clothâavoid harsh chemicals or abrasives.
Warranty â 90 Days
We stand by the craftsmanship of our pieces. Our 90-day warranty covers repairs for broken or damaged wooden gems (if possible) and hardware replacements. As a small business, we only charge at cost for these repairs, plus a nominal shipping fee.
Warranty Void If:
- Exposed to chlorine (pools, hot tubs) or salt water.
- Damage occurs beyond the 90-day period.
If your jewelry needs repair after 90 days, weâre happy to help for a small repair fee.
Returns & Exchanges
We want you to be 100% satisfied with your purchase! If you're not happy with your item, you have 30 days from delivery to return or exchange it.
- Customers are responsible for return shipping costs.
- Free local returns/drop-offs are available in Santa Cruz at Mariposa â 1010 Pacific Ave.
- Items must be in their original condition.
For assistance with a return or exchange, please contact us.
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